Refund and Return Policy

Returns:

Request for returns must be lodged to smile@smileshop.co.za

  • Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • There are certain situations where only partial refunds are granted: 
  • Products with obvious signs of use 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 21 days after delivery.
  • Items must be in a re-sellable condition/original packaging and not damaged.
  • Due to some hygienic consideration not all products can be returned. All care should be taken in shipping products in closed original and sealed packages.
  • Manufacture guarantees on certain Electrical tooth brushes will be honoured (on recommendation of manufactures guidelines)

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your financial institution, it may take some time before your refund is officially posted. If you’ve done all of the above and you still have not received your refund yet, please contact us at smile@smileshop.co.za.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at smile@smileshop.co.za

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R1,000 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.